Faq

Q1. What services does All American Laundry offer?

All American Laundry prides itself in providing the HIGHEST QUALITY  Wash & Fold, Wash & Press Shirts and Drycleaning services in the NYC area since 1992.

Q2. Where does All American Laundry operate?

Our address is 3182 Westchester Ave, Belham Bay, NY 10461, United States. We serve surrounding cities, and offer free pickup and delivery services. You can download our free app and schedule a pickup today.

Q3. Where can I leave feedback for All American Laundry?

We would love to hear from you on how we did and how can we improve our services. The vast majority of consumers read reviews for local businesses on Google reviews. All American Laundry (AML) app shows the business rating based on AML verified customer reviews. Your review is very important to the success of our operation. After you place an order with AML you will have the ability to review your experience under “Order History” in your AML account.

You can also leave us a review on Google My Business (GMB)  here.

Q4. Do I have to be home for the pickup and delivery?

It is not necessary to be present for pickup or delivery as long as we agree upon the method to receive/drop off your clothes. If you are in a doorman/concierge building you can easily leave it at the front desk and we will pickup and deliver back that same way.

Q5. How do I pay for my laundry order?

During sign up process, you will be asked to enter your credit card details. We will use your card on file for all transactions. All American Laundry (AML) applies highest security standards to make your experience convenient and reliable. Once you enter and save your credit card information through the app, AML can only see the last 4 digits of your credit card. The rest is encrypted for extra added security. AML does not share your credit card information with anyone.

Q6. What is the damaged garment policy?

Everything in all of our processing facilities is recorded, We can follow your orders from start to finish. If, in a “rare instance” you find a damaged item in your order, please call our customer service as soon as possible. We will fully investigate and If it is determined that we are responsible for the damage to your garment, will work out a agreeable solution. If a payment for damaged items is agreed we will provide you a credit to the original form of payment for the fair value of that garment, as explained in the American National Standards Institute National Fair Claims Guide for Consumer Textile Products.

Q7. How do I include a special note with my order?

Its always Best to leave a written note inside your drop off bag(s). You can also Use Your Account profile tab on our app to make changes at any time, or send a special request. All the key information in your profile will enable us to accurately and professionally process your service orders.

Q8. Will my information be kept confidential & secure?

All American Laundry (AML) respects your privacy. Across our business, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to provide service and support, and share service and company news and offerings with you. We DO NOT sell your personal information. We DO NOT share your personal data. We strive to ensure that every customer experience is safe and secure.

Q9. What should I do if I have a problem with my Laundry / cleaning upon delivery?

Rarely do we have issues but should there be an issue with your service, call the store immediately and we will make every effort to resolve the matter to your satisfaction. Please understand that some issues, like persistent stains, may not be able to be resolved regardless of available products and our efforts. Your Satisfaction is always Guaranteed so we will do our best to resolve any situation that may arise. Its our Job to keep you Happy 🙂

Q10. What is All American Laundry refund policy?

All American Laundry strives to provide the very best quality cleaning for their customers. In the event you are not fully satisfied with the service, please contact our customer service via email or phone call.

Q11. Are your product environmental safe?

We believe businesses should work to offset their environmental impact as much as possible. Our service facilities use high-quality, high-efficiency laundry equipment in order to reduce the carbon footprint.

Q12. What’s your hours of operation?

Our main corporate office which handles all client relations is open 6 days a week, Monday to Saturday from 6:30 AM to 3:00 PM (Eastern Time Zone), Excluding holidays.

If you use our easy to use interactive App to schedule your pickups you will receive a text message when your clothes are ready and delivered!

You can also easy check the status of your order and make any changes to your profile at any time  in our App.

Download our FREE App today, schedule your first pickup and receive 20% off your entire first order.

POWER OF NICHE IN YOUR POCKET

DOWNLOAD OUR FREE INTERACTIVE

PICKUP & DELIVERY APP

All American is adopting the best-in-class technology to make your life easier then ever.

Click on the App Store or Google Play button below to quickly and easily download our free App. You can easily find all of our Laundry & Dry cleaning on the App.  You can also easily schedule your first pickup and receive 20% off your entire first order.

 

HAPPY CUSTOMERS
Reviews

By far the best laundry service in the area. Attention to detail, great customer service, great quality. They use top notch products and it shows. Other laundry services cut corners, they do not.

They’ve been around for 30 years for a reason. You can’t go wrong here

Alex Tsiros
Battery Park City, NY
HAPPY CUSTOMERS
Reviews

This place is awesome! It is the ONLY pick up and delivery (or drop off) laundry service that I trust or would recommend in the entire New York City area.

They are quick/on-time, clean, efficient, and have great prices.

Juliette Nuccio
Manhattan, NY
HAPPY CUSTOMERS
Reviews

Thank you for get my white cotton dress clean. Even tho the first done left some yellows stains, the redo (white wash) got it back to all white.

This is my favorite dress. Really appreciated it!

Yun Li
Battery Park City, NY
HAPPY CUSTOMERS
Reviews

I’ve been bringing my laundry and dry cleaning here since 2019. Good job always. Nice people.

My Sight
Pelham Bay, USA
HAPPY CUSTOMERS
Reviews

Machines maintained, clothes come out great, friendly and helpful staff. No need to go to any other laundry.

Theodore Kane
Pelham Bay, NY

OUR NEWS & BLOGS

LATEST NEWS & BLOGS

02 Jan 2022

Stepping out means being presentable and creating a solid impression on the people you meet. Now, smelling good also counts as being presentable.

22 Feb 2022

You can be a homeowner or a laundromat, and it is necessary to possess the right products for Laundry and Dry Cleaning

15 Dec 2021

It is family time, and there is no time for laundry