Q12. What’s your hours of operation?

Our main corporate office which handles all client relations is open 6 days a week, Monday to Saturday from 6:30 AM to 3:00 PM (Eastern Time Zone), Excluding holidays.

Q11. Are your product environmental safe?

We believe businesses should work to offset their environmental impact as much as possible. Our service facilities use high-quality, high-efficiency laundry equipment in order to reduce the carbon footprint.

Q10. What is All American Laundry refund policy?

All American Laundry strives to provide the very best quality cleaning for their customers. In the event you are not fully satisfied with the service, please contact our customer service via email or phone call.

Q9. What should I do if I have a problem with my Laundry / cleaning upon delivery?

Rarely do we have issues but should there be an issue with your service, call the store immediately and we will make every effort to resolve the matter to your satisfaction. Please understand that some issues, like persistent stains, may not be able to be resolved regardless of available products and our efforts. Your Satisfaction… Continue reading Q9. What should I do if I have a problem with my Laundry / cleaning upon delivery?

Q7. How do I include a special note with my order?

Its always Best to leave a written note inside your drop off bag(s). You can also Use Your Account profile tab on our app to make changes at any time, or send a special request. All the key information in your profile will enable us to accurately and professionally process your service orders.

Q4. Do I have to be home for the pickup and delivery?

It is not necessary to be present for pickup or delivery as long as we agree upon the method to receive/drop off your clothes. If you are in a doorman/concierge building you can easily leave it at the front desk and we will pickup and deliver back that same way.